It's like the listing agents don't think outside realtors can handle the complexities or they want the double fee.  

Minneapolis Landlords, I'm looking for a person or company to handle emergency repairs.

Handle these issues on a case by case basis don't just default to playing the part of a faceless corporate entity with "policies" that you follow.

But if he's correct that you do have the property in an LLC and you need a lawyer anyway, then the lawyer can handle everything.If your property is not in an LLC and you decide to file for eviction on your own, you can request, in eviction court, the unpaid rent be added to the amount owed you.But you have learned a valuable lesson here. 

The agent told me that most deals of this type can be handled without a lawyer by using the title company.

Don't know about NY but here in Texas the Consumer Protection Division of the Attorney General's office handles tenant complaints.

If you don't want to handle the stress of firing a property manager, use that financial planner of yours to research and find a new one!  

I went in expecting to make a positive cash flow thinking my PM could handle the rest.

It occurs to me that the same company is also handling our personal REFI and opening of a HELOC.  

We usually handle our evictions ourselves or hire an attorney, but not a high falootin attorney like big businesses have.