This starts by doing right by the customer & delivering on what we say we will do.

To put it into terms; I was asked to come a chair a agent training at a big-brand brokerage (KW) which was about REI.

I would add this: the best in their fields train all day/every day.

They could have come in with the moving boxes, which is the most likely culprit, but they could have snuck in some other way.My lease says I will deliver the home pest-free and handle any pest treatment for the first two weeks in case we miss something.

This deal showcased our ability to maximize returns with minimal investment, highlighting the strength of our partnership and our commitment to delivering profitable outcomes.

They have a lot of training available for things like prompts, activities, tracking for renewals, etc.

If you are going to expand your market or consider bigger properties, I suggest you investigate some multi-family training programs like that offered by @Gino Barbaro. 

Also experienced GP’s don’t have the time to “train” someone who is not a long term solution.

I've made several attempts to personally deliver a five-day notice but haven't been successful.

I was in the live trainings, but as I said, I am very new in the real estate world, so I am taking my time with it and rewatching the entire masterclass again so I can understand everything.