@John BertolonYou are in the customer service business.

Purchase price: $1,150,000 Cash invested: $300,000 Sale price: $1,628,000 Built in 1890, this Old Victorian was converted into a duplex in the 70's by a talented architect who made some unique and extraordinary custom design choices (read vaulted skylights) that made this property truly one of a kind.

If the software is not simplifying your life or making you more accurate, you shouldn't use it.Software does have extremely helpful features like online payments, marketing syndication (click a button, and your property is advertised on multiple sites), electronic document review/signing, maintenance tracking, and owner reports.

I think you covered a lot of things already I was going to say, especially amenities and customer avatar.

Go to Etsy and search for "rental property tracker," and you will find hundreds of nice spreadsheets to track 10-20 rentals, usually for under $10.Software has extremely helpful features like online payments, marketing syndication (click a button, and your property is advertised on multiple sites), electronic document review/signing, maintenance tracking, and owner reports.

When I reached out to customer service they said this is a glitch they are aware of and in the process of fixing for Bigger Pockets customers.

Not as a trainer or guru but as a Back of the room Vendor ( Lender to the students looking to fix and flip or BRRR) the high profile guru's just take a page out of Amway and MLM .. huge budgets professional actors as there front folks .. presentations that are geared to what everyone wants financial freedom and more time with the kiddos thats the hot buttons..

My concerns with selecting a servicer are the following: customer service, access to funds, access to education materials so I can learn how to stay away from prohibited transactions.

Sounds good, will send you some feedback on a couple reverse 1031 exchange providers that our customers work with. 

As a full service design-build firm, we are capable of so much more (full custom new builds and large scale renovations and additions).