Like most service industries, there is nothing more important than the human touch as that is what people relate to and feel comfortable with.

My first impression is that your numbers in the current economic climate seem a little rosy.I also have friends that are builders and I try to stay in touch with them on costs as we mostly do "to the studs" renovations when we buy a place. 

What have been the best ways for you to grow your business while still having that personal touch?

I will not touch anything in FL, for now.

Yes some things will require the personal touch.

Do you have a local REI group you can touch base with?

I’ve included a photo for reference of the kitchen which is the main attraction of the Mass home.Now I am looking to pursue REI long-term and am looking for tips on how those more experienced in the field have operationalized and scaled the property selection process.Our thinking for this first official investment is to either acquire a duplex/triplex and add our touch or acquire a single family where an ADU can be added.

Keeping in touch with people in the field might help you keep updated and perhaps lead to profitable collaborations.By thoroughly researching, budgeting wisely, and managing your projects carefully, you can successfully flip houses even in a new state.

I personally don't charge for small holes and touch-ups unless they are grossly excessive, but I would charge for removing the tape/adhesive.

They will get in touch with the property manager, let them know a complaint is filed, and typically give them an opportunity to make things right before opening an investigation.Have your friend look for a new PM immediately.Start by going to www.narpm.org to search their directory of managers.