If they are unprofessional or use foul language your only response should be "unprofessional/foul language makes it difficult to understand your concerns.

The property was in horrible condition, pet odor, lots of deferred maintenance etc.

It should have a foul odor to it if this is the case. 6.

(i) Tenant is responsible for all damage caused by smoking including, but not limited to stains, burns, odors and removal ofdebris; (ii) Tenant acknowledges that in order to remove odor caused by smoking, Housing Provider may need to replacecarpet and drapes and paint the entire premises regardless of when these items were last cleaned, replaced or repainted.Such actions and other necessary steps will impact the return of any security deposit.B.

hi so my tenant filed complaint about the place is unhealthy and now I got a letter from the health department saying I gotta correct the following list. so first complaint is smelly odor from fridge, they told me to fix the odor but my question is isnt it the tenant responsible for their fridge and not me?

All I can say is that there are memberships that cost tens of thousands of dollars.What I tell people is find a local investor and take them to  a nice lunch for 30 bucks and see if it goes well. 30 bucks no harm no foul. 25,000 to a membership not working out possibly is a huge deal for many. 

There were no visible stains or odors (my girlfriend who didn't live there agrees) but when they did their walkthrough, they found these areas by shining a blacklight over them.

They are often covering up an underlying odor.

I wouldn't use the poison bait - they will die and the odor will be nasty for up to a month depending on where they die.

The appt as always had a mustiness about it, not sure if that was attributing to the "smoke odor" but again we don't smoke.