I get into contract in my operating company and then assign the contract to the new LLC prior to closing.  

Is there some reason that you or the company simply don't discuss what happened and use this as an opportunity to turn a negative post into a positive one for the company?  

They sound very knowledgeable and I am interested in jumping into the customized course they offer. 

@Denise CarringerMy preference is to go local - some community banks offer this type of service or local escrow companies, which is what I found, because they offer a higher level of service than most national.

They go through a management company, M.

We have a property management company and real estate brokerage. 

@Jules AtonWe have started marketing to our guests as it is cheaper to keep a customer than to find a new one.

It’s entertaining to them sure but it solves nothing as there’s always 2 sides to the story the customer and the business.

I know out here on the West coast with our digitalized title plants that each title company has it would be a matter of a few clicks for customer service department to transmit a copy of the mortgage to me..

If you switch to or stay with the custom tax settings, you'll need to update the amount of tax collected to 7.75% because the 9% city tax will be collected and remitted by law to the city on your behalf, but  the 6% state and 1.75% county tax will be collected and sent to you to remit to the state and via Avenu to the county.