But what's most compelling is that he's managed to curate a group of people who also care for each other and care about HOW they conduct business.

I care about the rates as it directly affects the bottom line.

You need to be careful about where you're buying and what your expectations are.

Wealth is about those you care about.  

But be careful expecting to refinance.

@Steven NguyenThe BRRR method is a solid strategy, but careful planning is key.

.) - but the other units have great tenants who take care of the place, are quiet, etc.

I understand that it's unrealistic to expect anyone to treat your property with the same level of care you would, but the company we hired has been a NIGHTMARE. 

However, hauling away a truckload of items and cleaning beyond standard expectations could reasonably be charged to the tenant, as it goes beyond normal use.Goodwill Gesture: Since this tenant was great for 5.5 years—paying on time and caring for the property—you might consider waiving part of the cleaning cost as a goodwill gesture.

Take care!