He grew it to about a dozen part-time employees that were employed enough that he had waitlist of services to provide. exceptional in many areas then senior year it was slipping when Covid hit and it slipped further.  

I may be parting ways with my current provider.

We had a subpanel installed which is an option but would have upgraded service if we needed more AMPs.

Individuals wanting a Lifestyle change will be a greater market for your services than an Investor.  

I provide transactional funding. 

You don't have to trade out of a single family rental into another single family rental -- there are other 1031-eligible investments that might fit by providing passive monthly income. 

If you find someone that seems to know a lot of people needing your services, wouldn’t it make sense to focus more resources on them?

Would like to try and expand our services but not sure what else is needed, because I know one of the main questions I hear other people asking is "are they licensed and insured/bonded"  - The state we are in is South Carolina. 

It doesn't sound like you have either.Tell us where you are and where you want to go, then we can provide directions.

Thanks.just a side note, the tenant has requested first month free rental, windows coverings (not satisfied with the new blinds being provided), and free utilities for 5 days.