I know if I were in the this resident's shoes I wouldn't want to live in the home any more due to the horrific memory.

I'm 20 and in your shoes.

In times of a cash crunch not many want new clothes or shoes.

I try to put myself in the tenants shoes and I hear, "If I'm 5 days late they are going to try to throw me out!

I have one Labradoodle, and she has already destroyed several pairs of shoes and books, and started a fire.

Here they are unilaterally forcing us to give full refunds (well now we get back about 12.5%), but when the shoe is on the other foot, they give a CREDIT!?!

If I was in your shoes I would definitely talk to counsel. 

The cities you listed are outliers -they are the most expensive places to rent because people will live in anything there, even $3,000 / month shoe boxes.

Then, I did more research and the family was worried about the tax consequences of doing all straight sales and changed our plan to trading these wildly appreciating condos for true Multifamily and more cash flow to help us to be financially free.More education by reading, attending an excellent 2 day workshop, and talking to many people that had been in my shoes at one time, we chose this current route.  

The $5K for suffering was due to the wife having to change shoes from heels to flats to climb the steps out of the parking garage.