I’ve never actually been legally owed money before so I was green on how to handle things while trying to be understanding and respecting other lifestyles and career choices.

While I’m not an expert on the legal aspects of posting here, I do have years of experience coaching students in real estate sales and investing.For anyone getting started in real estate, I always emphasize the importance of focusing on key steps before committing to a deal.

You can legally change or cancel a contract if all parties agree. 

Will they "check themselves" from bad behavior when they see a professional company with professional services, legally reviewed lease, etc. managing their day-to-day?

Quote from @Jeremy Jareckyj: Anything rented for longer than 30 days is legally considered a long-term rental.

I want to pursue the case without legal help but I fear she might use my email to double down on harassment claims and go for appeal.Really down atm so please advise :)

We also disallow Level 1 sex offenders to the extent we are legally allowed to.

So I started creating an on boarding system where I have recorded videos and documents and protocol of how to run business.

Most times when people look into it, they decide to just eat their mistake because lawyers usually want a big retainer and legal fees add up quickly with no guarantee of success. 

The tenants enjoy using the interface, it is simple to communicate with them as a whole or individually, collect rent payments and see when they are in transit, offer CC payment options at tenants expense, track maintenance request, share documents, and lease the property.Short comings are their financial portion.