So for that reason I’m interested to see responses to your post and would love to know what you learn.

Some of this may be that you are excepting responsibility for complaints that are the tenants responsibility.

The goal here is to show you're responsible with your finances.

@Nicholas Hill, the location of your qualified intermediary isn't as critical as their experience and responsiveness. 

When we stopped direct mail about a year or so ago, our response rate was 0.25%.  

@Jordan White - Thanks for the response! 

This gentlemen still handles all of our issues in that city.Morel of this story is we almost lost a huge asset to our business over this but in the end we know it was the responsible thing to do. 

I would read the response from @Rumi TeverI would recommend you find a good PM in the area that would be able to help you  with that all the way from California.All the best...

@Carl Fischer, I appreciate your response. 

Please see response above.