And until you are comfortable with all the paperwork, I highly recommend you have a trusted mentor, or you hire a quality real estate attorney, to advise you in order to protect your interests.  

My good friend had a unique and very uncool thing happen by a property manager he hired for his first rental/investment.

Make sure you have this on the top of your checklist prior to doing the deal.Regarding property management: I confess that I don't know anyone who successfully hired a reliable and affordable property management company. 

Since I had moved out of my house and put my things in storage, I had some extra money coming in to hire someone to cold call for me.

This will be a 1031 exchange, so I need to hire a QI (qualified intermediary)Do I also hire an attorney?

If an investor PUSHED us to offer it, they'd be waiting so long for us to find a qualified tenant, they'd lose a ton while it was vacant.3) What questions and documentation did you ask for about their PROCESSES before hiring them?

Find out is Indiana allows eviction for possessiona and document all the lease violations and hire an experienced eviction attorney.You might want to read our series about “How to Screen a PMC Better than a Tenant”, since selecting the wrong PMC is usually more harmful than selecting a bad tenant: https://www.biggerpockets.com/member-blogs/3094/91877-how-to-screen-a-pmc-better-than-a-tenant-part-1-services-and-processes

I have always had the question of whether to do the work on my own or to hire it out.

Target warehouse is hiring at $19.50.

This is without factoring in the cost of hiring a property manager (I do include mello-roos, solar costs, and ~10% vacancy rate - jeez these are expensive).