Here are ways to prioritize tenant relationships:1.Prompt Response to Requests: Acknowledge maintenance requests immediately, even if resolution takes time.

Responses are a month faster than a company doing it for you. 

Thank you for the response! 

The Surveyor was surveying the wrong piece of ground.

What I have seen is an internal sales team (AE's/Reps who split their time between referral partner development and managing their pipeline) combined with someone solely responsible for digital marketing (social media, SEO, ppc).

They have no credit history, so you have no idea how responsible they are financially.

Thanks for the response.

Why are you entering a hospitality business to automate your (im)personal responses when guests have an issue?

Any questions I had, I'd email to Rod's group and always got a response.

Since they are responsible for maintaining the relationship with you after the transaction closes, this approach adds an extra layer of confidence and security to your investment.