Not saying that those are possibilities but understanding those potential outcome and doing what you can on the front end (screening + clear expectations) to avoid them.  

What is said on the phone or in their marketing matters not.

Quote from @Jamie A Tremble: I am dealing with them right now and there is a response now from the so-called owner registering the Florida and it's Tim Richerson, Michael Richerson, and Karen Tran.. of course the responder is a Debbie p but they don't answer their phone and it is Tim's voicemail.

Here is the new response:  "The Terms and Conditions were not properly displayed for the cardholder during the order process or on the same screen as the checkout screen before the final checkout.

Try contacting them on the number listed for tenants or use someone else's phone. 

If you take the time to share some phone calls with a handful of prior investors, you should get a pretty good handle on what your experience is going to be.

I think they used to be more helpful in the past and they made some changes and now they're not so valuable.I see weird and different values for my Airbnb stats depending on if I'm using my laptop or phone to view them.

And answering your phone calls while watching the games does not turn your living room into a home office.

Oh look, you get to deduct your cell phone, your internet, your tax prep, all kinds of other things regular people don’t. 

Owners mistakenly ASSUME all PMCs offer the exact SAME SERVICES and PERFORM those services EXACTLY THE SAME WAY, so price is the only differentiator.So, the first question they usually ask a PMC is about fees - instead of asking about services and HOW those services are executed.EXAMPLE: PMC states they will handle tenant screening – what does that specifically mean?