Hello Lane,In NY, we received notice 2 days ago that Realtors are no longer allowed to cold call indefinitely.Since this is the majority of our 'future' business, the only 'now' business we can generate through phone calls is to people we already know or have already spoken to.That being said, we are ramping up our marketing efforts because incoming leads/inquiries are fair game.

I looked at the background of this.I find it hard to believe that in 2 days they called and got a hold of 6000 renters who answered their phones (didn't let it ring off to V-mail) and took the time to answer their questions without hanging up.Over a 12 hour call day that would be 250 positive hits an hour.That would have to be one great call list.

However in this environment you may wish to not be present and instead talk to the inspector on the phone before and after the inspection.I think it would be too logistically challenging to ask the inspector to Facetime you while doing the inspection, but you could ask them, if that really appeals to you.Be prepared that some or even all of the tenants may not let the inspector into their units.In that case, if I were you I'd probably guesstimate at least 10K repairs per unit and discount the price accordingly.

Keep the phone lines open and communicate with your investors and lenders, even if things are turning on you. 

Is it difficult not being able to manage tenants through your phone like you could do with the Tenant Cloud app? 

Find cloud-based CRM, Contactually comes to mind but there are more, you want one you can manage from your phone. 

I all evens out over time.What about water/sewer, lawn care, snow removal, any other shared utilities, and admin/professional costs?

You may get an excuse like they lost their phone etc.

We screened the tenants over the phone, via their online application, by interviewing their bosses and current/former landlords over the phone, looking at their social media, background check etc. without coming in physical contact at all.

Effective troubleshooting over the phone can be hugely helpful to this to avoid having to dispatch over something that the tenant can be easily walked through.