But, the situation you spelled out raises a lot of red flags. 

What’s more baffling is that, instead of rectifying the issue, Mike provided access to the wrong account – the unused and unknown one – and eventually led to the cancellation of both my accounts.This experience not only highlights serious issues in their customer service but also raises concerns about their internal account management systems.

I have a sick parent abroad and i am not there half the time, they kept raising the maintenance since i got there and i don't want to pay that when i am not there so my solution was to rent it out ... so while i agree its better for the building to have a lower percentage of rentals it hits people like me... 

Maybe you do a light rehab and raise rents.

You’ve recognized you need outside help raising capital.  

You can also raise rent each year to the following years current market rent.

Even with a dozen properties I might need a plumber twice a year, an electrician once, and a handyman a few times  not often enough to be remembered or get priority service  They raise rents faster and higher than I ever would, this alone virtually pays their 8% management fee and $300 new tenant acquisition fee.

I got the tenants on board by promising not to raise the rent that year.

@Bob StevensI was making an assumption that rent was not up to FMR For example in my county if you forget to ask for your yearly raises the dispersion becomes massive and eventually FMR changes can be drastic YoY for a new packet versus keeping an existing relationship.   

As a side note, Floridas current insurance issues are mostly caused by other factors besides the increase in severity and frequency of natural disasters however (roofing scams and no caps on lawyers fees for claims, both results of bad government policy that resulted in most insurance companies leaving the state and the remaining ones raising rates to account for having to pay for all of the roofing scams and absurdly high attorney fees on simple claims).