Good one's will under promise and over deliver.  

They have decently updated styling and affordable prices and everything gets delivered. 

This all assumes that the platform itself is relatively hassle free and can deliver.

In focus groups, they said they wanted to deliver that rejection news personally, and certainly didn't want a system doing it.

Many wholesalers will state that your EMD is non refundable as they want to ensure you can’t back out and that is fair, however, it should be noted in writing that the EMD IS refundable if the seller can not deliver clear title by your specific closing date.

They verbally committed and I delivered months later.

They do offer an ability to upload a custom RA and have it delivered to the guest for signing. 

Now I know: how can you trust someone to deliver on their promises when they just broke them.The landlord does not singlehandedly evict people - he files an eviction with the courts.

Companies need to stop all around overpromising and under delivering.

And at that great price, he wasn't willing to deliver on his end.