They consistently drop the ball and are charging waaaaaay below market rents.

If so what are the actionable steps I should be taking to get that ball rolling?

They have access to the temperature controls & we pay for the heat, so we don’t know why they didn’t turn it down besides them having new born baby exhaustion. 

Sure, managing what you've got is important, but without a deal, you're just spinning your wheels.Now, when it comes to buying up properties, multi-family ones are a whole different ball game compared to single-family homes.

(there is enough space under the roof to set up the central AC).A few pros and cons that I can think of for each option:Mini split:-Flexible room temperature control-Less costly to operate if I turn it off in the rooms that I don't use-Takes more visible space, not very pleasing to eye-Renter might loose the remote or break the unit (somehow!!)

Andy (LO BALL) Ho was a guy who passed around the office from broker to broker, making dozens of offers on dozens of properties all so low in offering price that they could never be accepted.

Even if you can't get them to pay up, that may put them on notice that they need to get on the ball and handle these things correctly.

You waited until the problem was at your doorstep, and you are now behind the 8-ball.

You can non-renew if they won't play ball. 

This already puts them behind the 8 ball - failure rate just increased 10 fold.Second is OVER PROMISING OF SUCCESS, and it’s cousin, UNDERSTATEMENT OF RISK, EFFORT AND CHANCE OF FAILURE.There’s two ways to look at the situation.