I've reached out to customer service and received little assistance.

It works like this:(1) Save up enough money for a down payment(2) Buy a single family home that you will Airbnb/VRBO(3) Ensure the “average period of customer use” is <=7 days(4) Materially participate (5) Cost segregate the property, resulting in large depreciation deductions(6) Use the losses from step 5 to offset your W2 incomeWhat makes this possible is that operating an STR is considered “non-passive.”

At least your money is working for you with an appreciating asset and you can move out and rent it out down the road.Real estate isn't something you want to start/navigate while you are cash strapped. 

This allows you to keep your Airbnb equity intact for future opportunities while managing your DTI limitations.If you need help navigating this further or finding the best financing options, feel free to reach out.

Mine is customized to my properties and my needs.I have a tab for each property.

If internet is $60 per month, in a 30 day month, you should reimburse here $2 per day or $8.If you choose to offer her more as a customer satisfaction olive branch, that is up to you.

Sadly this industry is ripe for a company to come out with a product that does what we need it to do, be versatile enough with it's software that it can expand and have the customer service that is accessible.

If not, pay a coach or mentor to help navigate through the process. 

All you get is what you can export/import via CSV file:(We use Propertyware, have experience with Buildium, and have played with Appfolio and RentManager.Buildium is for smaller companies.The other three are tied, the differences being how much automation & customization you want to do.If you don't see yourself growing beyond 150 units, go with Buildium.If you're not very techy and plan to grow over 150 units, we'd recommend Appfolio.If you're techy and plan to grow over 150 units, we'd recommend Propertyware or RentManager.Of course, schedule some demos, take GREAT notes and them make your decision.FYI - there are MANY new options on the market, RentRedi, TenantCloud, Apartments.com, Hemlane, Rentec.

Video is even better, if professionally done.Most of our travelers that are coming from any distance are happy enough for great pictures and good customer service to rent.