It goes into detail about some of the procedural stuff that no other book I found went over (specifically operating agreements, PPM, How to approach brokers etc). 

After hitting the roof and having to calm myself down, I responded with:  "I understand you do not like our policies and procedures.  

Walk in bathtubs AZ has water and air jets which provide proper massage and reduce stress.

When they did not pay rent on May 1st and appeared to have moved out, did you follow abandonment procedures, or did you just enter and start the clean out?

They do not have a business plan, they don't have a working business model, there are no policies and procedures in place let alone written down.

I'm really tightening up my procedures with adding some items to the lease, move in/out checklist, and really trying to make it all professional looking.

And in many states, evicting a tenant without going through proper procedures can get you in a lot of hot water.  

Just as I have the ability to enter my tenant's homes whenever I want as I have the keys but again, why would I without the proper procedures.

If you've got a medical procedure you need to have done, but have been putting off, see if it will make sense to have it done now.  

When I managed the program for language and cultural support services at the hospital where I worked, we looked into whether we needed to provide written translations of documents requiring patient signatures for medical procedures and other services provided by the hospital.