However, I believe that part of running a business is making the customers happy.

I tell the customer they owe me the service call fee and they always say, "you didn't do anything".Is that what you would tell one agent when the other rents it first.

Dealing with customers, employees, sales people. is a full time job.

You can see if your state has a template that you can use, search for a free template for your state online (there are numerous of them), or do what I did and custom built my lease agreement based on the state template I had and then verified with my friend who is a real estate attorney that it was legal within my state and that it would be legally binding.

If you're buying quantity at HD/Lowes, talk to the contractor customer service people and they can discount it for you.

Then figure out your target customer: Class A tenants, Class B....Class C.... lower? 

Can anyone recommend a reasonably priced and reliable inground pool builder in Austin, Texas?

Just want people to enjoy and be repeat customers. 

When our customers go to the webinar first they are better informed and more successful with the software. 

Find motivated sellers (direct mail, driving for dollars, seo, etc..) there are tons of bp articles on lead generation.Check out Carrot.com for custom lead generation site.