Tenant vs Landlord law seems to support this view. 

I am on a team but have gotten almost no support from them. 

Jefferson, these are really good points that seem to be hitting on a common theme: local, reliable support.

Tellus is purely mobile and the UI can be better, but so far it's been good enough and their tech support is very responsive.

I've walked away from numerous properties during the due diligence process, its just part of the game.

If you are planning to learn the business and actually help people sell homes, a larger fee based brokerage like Keller Williams or John L Scott might be more appropriate since they will offer more support (i.e. sales training, mentors, networking, etc.) to help you get your business going.

You’ll want to run a demographics report focusing solely on south of the river to see how many people are there, percentage of renters to buyers, median household income, and average number of people per household to make sure the area will be able to support that laundromat.2.

Their customer support team is fantastic as well!

---So, insist on them providing the rental application and supporting docs for your review.

If your goal is to eliminate the PMI your don’t want to tap into the equity with a HELOC plus I don’t think the current cashflow can support much more debt.