It offers monthly accounting reports, online payment options, website creation ability, maintenance requests (filtered by property), advertising, online tenant screening, lease creations and tenant/property match functionalities.

I have his phone number but wanted to come up with a good proposal before I call him and pitch my idea.

The PM company’s in-depth knowledge of California’s tenant laws and a rock-solid screening process.Hope this gives you a strong starting point.

I don't include non paying Tenants because I like a small slice of positivity in my life and prefer to think I did our screening well enough that all our Tenants are paying.Cheers! 

I think issues regarding this can be avoided mostly just by tenant screening.

Go to GET STARTED > EVENTS AND MEETUPS at the top of your screen.

Are there local hard money lenders that will actually talk to you or is it pretty hard to get a real person on the phone?

The GP is directly or indirectly advertising these "investment" thru social media , biggerpocket or calling every phone number that they had.

Quote from @Derrick Lewis: Was the customer satisfied at least after your phone call?  

So do a background/credit check, get a full application, paystubs (Call to verify), former landlords phone #s (Call to verify), and other information.