Opt for a property management company with deep regional expertise to get the most out of your investment.Property Expertise: Look for a firm that has experience managing properties similar to yours and is familiar with your asset class’s specific challenges.Company Culture: Choose a firm with a customer-focused culture that values team management and service, as this directly affects property performance.Market Reputation: Speak with local brokers and visit managed properties to get a sense of the company’s track record.By focusing on these factors, you can find a property management company that aligns with your goals and delivers real value.

Also, I'm not sure if you're on the ProjectionLab Discord, but there's often customers looking for advisors using ProjectionLab to review their plan.

I am currently using them and wanted a second opinion on their customer service with you. 

Hey Dee, BiggerPockets support is super friendly and quick on their feet. https://www.biggerpockets.com/contact-us#customer-supportScroll down to the bottom of the page there's a contact form you can fill out and they typically respond in a few hours. 

Built in 1890, this Old Victorian was converted into a duplex in the 70's by a talented architect who made some unique and extraordinary custom design choices (read Vaulted Sunlights) that make this property truly one of a kind.

The customers from VRBO were of better quality. 

Sometimes speaking with a manager or customer service supervisor can speed up the process.

Listing, optimizing, customer relations, cleaning and a whole lot of other stuff are involved. i would like to connect with you to see how I can be of assistance to you.

So he'd lose that argument about the deposit.

The most important thing to keep in mind is that fast, quality maintenance and good communication are by far the best forms of customer service a property manager can provide.