Her mother used the property as collateral to pay for all medical bills and retirement home (Assisted living facility) fees while she was still living.

Check out https://otda.ny.gov/programs/Emergency-Rental-Assistance/

I am a new agent myself and feel I can assist with your situation from both and agent and Investor perspective.

She has moved to an assisted living facility and we purchased it from the family.

She has moved to an assisted living facility and we purchased it from the family.

If you do have any questions, get in touch with me and I'd be happy to assist you in navigating through any unusual situations.Best,Geoff

But I use virtual assistances to do all the paperwork, and I have empowered my employees that look after the properties to find cost savings to make a bonus per quarter.

That was 3 months ago… Since than I’ve bin calling, emailing, leaving voice mail, his assistant told me he is in office I’ll ask him to call you back many times but he never does, what can I do now?

You can boost visibility a bit on facebook, landwatch, and some sites dedicated to FSBO deals, that is, if a sign out from doesn't net offers within a week. 

Thank you all for your assistance in this.