I have been working with investors, wholesalers and realtors for the past 3 years providing different services for them like list generation, cold calling, lead management and closing.

That interpretation may be the policy and what Senior management are directing, but being clearly specified in the code vs. a policy/interpretation can have two different ways of resolving it.

To provide some context, she initially approached our company to manage her HOA.

I'm pretty active in the NYC boroughs as a broker, investor, & property manager - happy to give you my $0.02 if you're still looking thanks. 

might want to specify either way.just out of curiosity, you mention it is owner managed in your first sentence.

Two years ago, it was higher and sellers wanted money hard day 1 in a lot of markets.I would ask brokers and property management companies and attorneys in the marketGood Luck!

Then if you are going to rehab, probably need to be back to manage that in some way. 

See below for the numbers:Home Market Value: ~525kLoan Balance: ~476kEquity: ~50kMortgage Payment: $2570Rent Price: $2650Property Manager: 10% (potentially 7% w/military discount from a referral I got)Cashflow: $-185/month, $-2,220/yr1st year Equity Payoff from tenant: $11,561It's a 4 bed, 3.5 bath home built in 2011 that only requires some new paint to be rent ready.

Grandiose claims that we initially read on the company website and then had repeated to us by Kirt Bassi, the client relationship manager, over the phone.

I am the new manager and the previous manager has allowed her to do this for I believe close to 20 years.I asked her to remove her bike and that the laundry room is not to be used for storage and gave her some reasons.