We learned in the future that phone calls are better than texts for conflict resolution.

I've seen should I install a $25 ceiling fan or $200 security deposit disputes go on for pages on here before.

I've got three accepted offers that are being held up by issues like Tennent's who won't move out, probate dispute, and attorney language.  

Did you rent through a STR company and if so, it may be best to go to them for resolution. 

I do this and it is legal agreement, where tenants each pay 50% of gas bill propmtly upon notice of the bill which is in my name and it is agreed that there will be no dispute.

Obviously I could have fixed that specific thing first (it's cheaper to re-route the downspout and cap the drain than it is to confirm that the underground pipe is actually broken, and based on the verbiage in his letter, he appears to feel the re-route is an acceptable resolution to his concerns).I met with an attorney friend, and he feels that the neighbor's behavior is harassment, and that now is the time to send a letter from an attorney telling him to knock it off.

So, I don't want to hurt my tenants due to a dispute I am in with the service provider.  

Call the Police on the landlord for Domestic Disputes you have with him when he tries to contact you to pay the late rents.

As is true with any tenant/landlord disputes, the court's ruling is likely to be rather subjective.  

A good manager doesn't want to create more work for themselves with turnover, inspections, disputes on deposits, days vacant.......and an anxious landlord