I'd hate for a temporary dip in the quality of the tenant pool to be giving my landlord "spidey sense" false alarms on account of taking an extra month or two to fill a unit.

As @JonathanGreene said, tech has created an environment that allows folks like you Jon, to enjoy investing on your terms so that you do not put all of your eggs into one basket (so-to-speak).

@Cole Bossert I think @Sarah Kensinger and others have touched on the biggest qualities, especially communication.

As you can see from our teams response on this thread, we are VERY engaged with our company and clients EVERY client matters, so you can understand when someone speaks poorly of our shop, especially when incorrect, they take it pretty personally.Second, you mentioned "a lot of people" who are not happy with our service.

You will learn the cost of maintenance/cap ex and how tenant quality plays a big role.  

If that isn't satisfactory speaking at a city counsel meeting about the subject would also seem appropriate. 

@Chris Kay finding a quality, cost-effective contractor is extremely difficult:(There are thousands of contractors that are great talkers, but rarely perform within budget.Standard bait & switch is to lowball a bid, then once they get started all sorts of things "pop up" that somehow their bid didn't cover.

I didn’t leave lol, but I was speaking in terms of the business in general.

Quote from @Kristian Sexton: @Tanya Maslach Does your lease agreement speak to this?

Each of those cities have their own pros and cons but I can speak to the Columbus market.