So, before addressing each and every point you raised on the forum I wanted give you some frame of reference as to where we stand now and how anything that damages or destroys our company impacts the lives of all of those people listed above in a tremendously negative way.

hi mindy. if your pump is pumping out water, then it is doing its job. the amount of rain water is most likely the issue here. if the water wasn't there, the pump wouldn't be running. that doesn't mean it is not going to give up. if you had to work 24/7, you would give up too. lol. there simply is too much water for it to keep up with. what you need to do is go get another pump. if your crawl space is tall enough, get one of the teller stand up models. you need an " assistant" pump to help out the original pump here. you need to get rid of the excess water and get the level down to a managable level. once the rain stops, if ever, get that grading taken care of and put in gutters and downspouts on the house if you do not have any. good luck and please ask me if you need any further assistance

Here are the questions I pose: What should I do to stand out and show realtors that I am capable of taking on such a role?

Also, do you specialize in investment properties as well from a real estate agent stand point, or do you primarily focus on owner/occupants?

To address the OP question at the bottom of the first post - the Deficiency Judgement is its own stand alone instrument.  

For example I put a towel folded nicely and a soap dispenser in the bathroom.

I am pretty sure that nobody kept pooping in that toilet as you don't see a bunch of paper, and they would have to be hovering above it standing up to make that kind of thing happen. -- Gravity is sometimes not your friend when it comes to sewer systems.

The tenants also have more skin in the game when it comes to opening windows in the middle of winter.If the installation of stand alone systems are economically viable we definitely do it.

Like standing at the edge of a pool, looking at the water, watching others in the pool and waiting to take the plunge is what happens to many folks.  

My FHA fourplex has three separate structures: a stand-alone studio, a duplex, and a single-family home all on one lot.