I suggested the tenants communicate between themselves to resolve the issue. 

If they're not putting in effort to bring you on board, there could be one of two issues: you don't have properties yet/your properties are not in good areas, or they don't have an organized and efficient process, and their communications with your tenants won't be any better.When you do evaluate on the terms, it's also not as simple as picking the lowest cost.

Having a good open communication with your tenant is a good way to keep a good relationship. 2.

We've come up with a good system to communicate with our guests and to ensure that we get great reviews for continued success, which also takes a bit of work. 

Over COVID in we waived the tenant late fees, tried to communicate with all tenants to work things out with them.

We make more money as an STR, though it’s more turnover and more follow up and communication.

However, we need to act on the latest draft of the bill and communicate opposition with 3 key Senators now.

Let me know if you need suggestions.Tell Tenant:  For this to be successful, your tenant needs to know how to communicate. 

There’s an expression that communicates the importance of inputting good data.

@Lee Bell I have been pushing since Late October last year and my last communication with them was in January this year where they agreed that I would be getting a refund.