I reminded them they couldn't check into a hotel without an ID... they agreed and provided it lol

Perhaps, and they are some bizarre loans that remind me of 2008.

She would like to sell it so that it's not a constant reminder and I completely understand why she would feel that way. 

Just a reminder that even if he owes you the entire security deposit, you need to follow your state and local laws regarding notice to him showing itemized deductions from security deposit, any balance left or balance due to you, and proof you sent to last known address, I believe, even if it's your own unit, as he could have put a forwarding notice in with USPS. 

Remind them they don’t have to move the load between wash/dry, they can schedule starts so the load finishes when they get home so everything isn’t wrinkled, etc etc. 

They avoid accountability and as my manager often reminds our staff, "they are tenants for a reason".Recent applicant's bank statement showed she got $12k in income tax refunds.

How do I go about accounting for the reminder of the points that was being amortized. 

Reminds me a bit of where were work in Denver and Colorado Springs.

As I chart this journey, I've been reminded about how important a team with local knowledge, strong property management, and meticulous tenant screening.

Reminders are set automatically.