I let them know I would expect a refund if a guest complains about dog hair or something else pet related.

I believe it would be irresponsible to remove Lane's ability to post to the forums, as that would remove his ability to defend himself.

As long as you are always realistic about the collateral value and the borrowers ability to execute the business plan, you can't go wrong. 

Took one booking, the tenants broke contract by bringing a pet (dog hair and a bone were left behind), and Landing was not exactly pleasant to deal with in recouping security for extra cleaning and damages (dog used the ceiling fan remote as a chew toy). 

Based on your advice, I’ll focus on character development to the best of my abilities.

One of the benefits here is that you can save a bit on closing costs but the PPP (pre-payment penalty) structure may be more aggressive, ultimately inhibiting your ability to sell off if needed - since the loan would need to sustain a minimum debt service.

I don't think I have the ability to refund any position of the deposit electronically. 

Beyond just the borrower characteristics, you might want to remember the broader 5 'C's' of Credit: Character, Capacity, Collateral, Capital, and Conditions.As a smaller lender myself, I focus on the Borrower first and their ability to get a project across the line with as little headaches (to me) as possible. 

Are you talking about the ability to get a Refi or Heloc?  

If you want to enter into a partnership where you bring the equity, focus on finding a partner who has demonstrated the ability to add value not as easily obtained through fee oriented services.