I have also warned him that I will file complaints with TREC and any Realtor Association his broker is a member of if I get another e-mail from him.If I get another e-mail from Luis I will also send a complaint to the broker via certified mail just to make sure TREC will follow their rules and hold responsible for the actions of his sponsored agent.By the way, the "poor choice of words" was part of form e-mail response.