There's honestly no way to know for certain the work is being completed correctly whether you are local or a distant investor unless you or an owners rep with knowledge of construction is there constantly checking on the work.

Prime Oregon beach homes are a limited asset class regardless of inventory levels and there is little to no new construction development occurring. 

Cash flow is king in business! 

I'm thinking about negotiating for a 40% stake in the overall business or a portion of the revenue from new members.

I was referred to JWB in September, 2019 and have been pleased with their business operation. 

Not sure what market you are in where rents are going down dramatically, rents have been going up in the markets where we do business.

Any excuse you give (you SHOULDN'T) will be met with challenge, bargaining, threats and sob stories.These people are wasting your time and driving away other customers in your business, and making trouble for you with the municipality, to boot.You're also being too soft and they can smell it on you. 

I'd appreciate constructive input.

We are still involved in the business, but way way less. 

Sounds like a business opportunity,  once you learn Yardi, remember this, and you can have a side business teaching it.