I guess I am late to the party.. anyone else work with Chris on a "positive solution" yet? 

Basically I think what you are asking here would be easily provided by a better software solution chose by the PM, and I would question now other business decisions made by the PM.If you are looking for more than just what you indicated here I would eitherr direct you to self manage or hire a limited service PM. 

There are some potential downsides to a TIC, but they can be an effective solution for the right situation. 

The right solution will vary for person to person.

I’m stating to look around some of the smaller markets outside of Boston, starting to dive deeper into market research to see if some of the more affordable areas are sustainable for rentals.  

Second is that you can ask questions and get more detail to understand the issue and possible solutions.

It's still a viable solution to your problem.

Did it sustain damage?

if you're still evaluating software, I will be happy to connect with you with a solutions expert here at Buildium to go over what we offer. 

At that point, it's worth researching and finding a solution that better meets your needs.