I would have your property management company inform them of the tenants concerns so they take extra care in their procedures

@Sam TaylorRead your lease about what your procedure is.

Some things are state specific..so you may not be able to use all of them-Payment Methods Accepted-Late Fee Policy-No maintenance performed by tenant without landlord's permission-Procedure for notifying landlord for maintenance (too many say this has been broken for x amount of time so I need it fixed TODAY, but never notify the landlord)-Consequence of moving people in and bypassing your qualification process-Consequence and fine for sneaking a pet in without notifying landlord-Rent pick-up fee--if they refuse to adhere to payment method in lease; rent pick up fee will apply for successful and unsuccessful trys at getting the rent. i.e. you knocked on the door nd no one answered or they ignored you-Tenant damages-Tenant MUST PAY FOR TENANT DAMAGES. 

This is all common procedure when dealing with professional tenants.

A licensed mortgage broker, working for a licensed mortgage lender or broker company can assist with the origination of said loan provided the proper set of steps, paperwork and procedure are followed which includes application, TILA, GFE and appraisal.

My flip companies volume (8 flips per month) has reached the point that we've out grown our current internal systems and procedures structure (excel spreadsheets, calendars, etc).We spoke with Chetu about designing an in house, online based crm/checklist software, but the quote was $40-50k & 4 months to design our specific program. 

However, I struggle with terminology, real estate procedure, and how to run the numbers.  

I never sue in small claims court, landlords don't respond well when they aren't forced to pay a lawyer (small claims relaxes the procedures and lawyers are not often necessary.) 

But the San Jose Tenant Protection Ordinance (https://www.sanjoseca.gov/your-government/departments-offices/housing/landlords-property-managers/eviction-procedures) says the relocation assistance is based on the size of the unit:1-Bedroom: $8,4002-Bedroom: $10,3533-Bedroom: $12,414So for duplexes in San Jose, which one is it?

All actions are based off systems and procedures w/ a little bit of compassion when appropriate.