@Remington Lyman any suggestions on Property Management Company in Cleveland?

That is a lot units to manage on your own though so if you want an all-in-one, you just have to set the expectations, but most property management companies will not live up to it in the Northeast.

Your mortgage company dictates your insurance requirements.  

I have communicated this finding to the company via an email and will follow up with a call, my question is what more can I do in this situation?

Consider establishing "office hours" and activate the Do Not Disturb mode on your phone during that time.

We are currently using Excel for the most part for tracking the rentals, and using a third party account servicing company for tracking most of the seller financed loans (Weststar). 

I know my main investor friendly title company says 70% of those deals that get turned in to them don't close.

What are some of the main things you look for in a great Property Management company?  

They are specialty trust companies and banks that make this service the core of their offering. 

I haven't worked with any of the two companies but that's because I've always had from developer financing and partners so I never needed it.