It's an awesome program (free and open source), that you can custom tailor to automatically ban people at the firewall level (iptables), if certain criteria is met.Feel free to pm me if that's the case and you want some more info. 

I'm interested in multi-family properties to buy and hold.I'd like to network with people who invest in Michigan and learn from them.Where is the best place to obtain a Michigan Rental Contract that I can customize? 

Im sure customers were not pleased. 

For us, renters are our customers and we know that respecting that this is their home, is our top priority.

One possible option would be for us to work together to make sure I could make this customer is one I could work with.

I order custom color paint and pick them up later when I'm ready.

A good fee structure, customer service, speed at handling direction requests, and a broad enough list of allowed investment options to suit your needs are important when selecting a custodian.

I'm a project manager for a customer service business that is in the real estate industry and am currently overseeing 40-70 renovations at a time.

Its not as sophisticated as Appfolio but they do have great customer service and their web-based software does the job.If your PM is doing a good job I would really stick with them. 7% is a good rate and like you said the software will only streamline processing new tenants, advertising for vacancies, and getting maintenance requests but it won't eliminate the need to do showings and respond to calls.

If the average tenant stays one extra month for each time you go above and beyond to provide exceptional service, you've doubled or tripled that few hundred dollar investment.I don't think its necessary to provide anything more than the central air, but if they ask about it, I would make the investment in their satisfaction as customers.