We own 81 apartment units and provide as many appliances as is humanly possible. 

Check with the local humane society or pet license agency.  

I truly believe that if we sit across the table and just speak like humans and let our concerns be know that 99% of everything can be turned into a win-win if people would just listen and attempt to see it from the opposite side. 

They'll be right.Michael(if you have any special bulbs- like R7s 78mm or 118mm halogens, or T8, etc, please respond to this post and I'll give you some solutions for those)Don't forget that "HUMANS" produce heat too. 

Also, a little humanity can go a long way in these situations and treating the tenant with respect and dignity will help them to be more cooperative.  

Air on the side of human kindness and let them out.

We human types can only process one thought in our brain at one time.

You will want me to buy you a new dog for $$$ (or pay for you having him fixed up if he somehow survived that load of bricks) and, more importantly, you will probably claim emotional distress which can also only be healed, of course, with more $$$.Now, since all male human beings take pride in a neat and clean driveway (no matter how messed up their garage then is...), I could picture you having suffered emotional distress from the fact that you driveways was abused by stinky, brown slippery liquid.

It is human nature.

Two different families, different years, same human attitude.