@Nicholas Chagnon - Coming from a guy who used to be on a Zoning Board, do not count on that verbal assurance.

I requested a refund and was told I would be called by quality assurance, as they handle that. 

Your job: assure her how she can drop this all in your lap and think about more important things in life.I see you list yourself as a rehabber.

Not that I plan on selling but I want to double down in the assurance that there won't be a time that I'm ever forced to sell.

I can assure you its going to cost a lot more than what they say....  

I thought I wanted to be entirely hands off as well, but the amount of actual work is so small day-to-day, and property managers charge so much, that it is worth being hands on right now.I can assure you of this - it is NOT worth 25% of your revenue to pay a property manager when they literally spend a minute or two each day thinking about your property.

Everyone who's a member of BP was once also in your shoes so rest assured you're in good company.

I assured Jon that it was news to me and that I would handle it.  

Just assure them that if you don't pay, they can take back the property and your payments are non-refundable.  

Yes Steve, you're fishing, but it's a big lake, I assure you there are note-fish in there.If you want non-performing you might look at foreclosure notices.Yes, the status of the loan is discovered in your contact with the note holder and your due diligence. :)