Tenants are customers, customer service is what keeps people and retention is customer service driven.Prompt service, prompt maintenance, Clean building, good looking exterior and ground maintenance.Give people pride in where they live and they will stay. 

You have lots of options with your cash reserves and great credit score. 

So I'm in my first ever mortgage (house hack in Chicago) and my mortgage is being serviced by Chase.

Experienced as real estate developer in Texas, I think you need a full service developer or you can sell the land as-is.

In 6 years $40k of my student loans will be relieved with the Public Service Loan Forgiveness program (since the university is considered public sector) and during that time I can take advantage of a university-paid master's program (once I figure out which one will best suit my goals).

If tenants are leaving tell him you suggest he clean it up and list it to sell as a retail property as it loses money every month as a rental.If you were licensed you could offer your services to help and still be able to make money on the lead you found.

Thank you for your service.

How much it will rent for, reserves etc.  

The form was that we agreed to pay a $325 service fee to our agent.

Remember that deal worked for the company because it had unused capacity that would fully service the trucks.