They believe it is natural settling from the weight of the kitchen sitting on the floor. 

If that's not possible, then we pay the utility and bill it back to the tenant or we increase their rent and include utility costs in that charge.At a bare minimum, you need to find a way to monitor utility use and put a stop to this before the bills get so big.

I know this is old but wanted to weight in. 

But a dehumidifier with a pump, there are remote moisture sensors and use a wifi plug and you can monitor yourself.have the pm check everything periodically if they aren't too lazy like this one sounds like they are..

Creating lists that no one else has.I've been helping professionals monitoring probate and pre-foreclosure leads in real time streaming the leads to their CRM to pulling parcel data directly from county appraiser database at scale.At some point you will realize that these "national coverage" companies just won't have the fine-grained information you need to help you succeed in your counties.

Go put one together.Without one of those no one can tell you what you should do correctly and in any case you have no basis for valuing one persons advice vs someone else.If you did have an IPS, it would most likely indicate that the recent run up in real estate prices means your RE portion of your investment portfolio is over weighted. 

It is an opportunity to persuade them about the attractiveness of your property directly, so make sure you’re constantly monitoring activity on your listing.Why is it Important to Optimize Your Real Estate Listings?

Concerns with parties can be mitigated with cameras, noise monitoring, not renting to locals, etc.

It was difficult to install and has been problematic as it bends with the weight of our two overweight tenants who like to take showers together.

Start a local "lose weight" club for a monthly fee.