The last thing you want is to not respond and get defaulted.  

My PM was slow to respond and when I finally became aware of this I contacted tenants directly to apologize and then straightened things out including firing the PM.

Thank you Steve for taking the time to respond. 

I mean people that responded to my direct mail.I feel like targeting absentee owners won't work...

Thanks for the feedback, appreciate you all responding. : 

UPDATE:In case anyone was following this post and wanted to learn on the topic, I wanted to return the favor here and respond with what ultimately happened.

I just switched to a new property manager, but the old property manager did not send me the security deposit and all the documents and keys and not responding to my calls/emails.What shall I do?

@Joe Facenda Thanks for responding.  

I did respond to about 90%+ to let them know the status. 

This would be for a weekly retainer – someone who would keep an eye on the property, respond to maintenance requests, and coordinate with other contractors.