He gives good ideas like setting  up houses as customers and tenants as jobs.  

Sure, every once in a while one of Clussive’s customers would present a contract reflecting new FHA or VA financing and he would have to steer the customer to one of his associates to close the transaction, but for the most part it had little to no effect on his career.

Now you've got an enforceable lease and just write addendums to customize to your desires such as pets.

You could tell the company takes customer service seriously (for both the customer and tenant).I'll continue to keep an eye on the company's properties while also looking into ready-to-rent properties in other parts of the city.

I own a property management company in Memphis and we are successful through communicating to our tenants and investors, addressing maintenance issues immediately, treating our tenants with respect (tenants may be rude to us, but that does not give us the right to be rude back), providing excellent customer service, hiring good people and paying them well so that I can retain quality talent, creating a positive work place where people want to come to work, having great marketing, adapting to the market changes, organized well and keeping investor cost low through managing our vendors closely and leveraging the amount of business we give them into significant discounts off retail.The only investors that I know that ended up in bankruptcy court were the $0 down investors who did not know what they were doing and figured real estate was buy a house, rent it out and cash the checks.  

Being a repeat customer I would have expected to be treated as a priority, but instead i continue to be placed on the backburner.

would I need to get a custom contract drawn up?

The thing about storage is that you can monetize your customers in several different ways than just the monthly rent that all of a sudden the deal becomes awesome so, as you can guess, one of my critical items on the checklist is things not currently being implemented that could be implemented in order to monetize each customer. 

Can anyone offer the pros and cons of both, what method of investing you prefer and why, and any other relevant information?

Most reports can be delivered in about 4-7 days after inspection takes place and include conference calls immediately afterward to discuss immediate capital needs or any items that may arise during the inspection that would be deemed relevant to the completion of the deal going hard.Property Condition Assessment Inspection Fee TableFees are based on a per door rate as follows,Basic $375.00 per door Includes a visual inspection of foundation, exterior skin, common area, site lighting, life safety systems, roof condition (from ground), interior condition assessment of units up to 75% if accessible.