Your feedback will surely be appreciated.I have never had to file a claim with them so far, so everything is going smooth when getting the insurance.

Renovating also incurs risk so if the property is running smoothly there may not be a lot of incentive to shake things up. 

I thought this is so smooth.

Things will be smoothing out as we go along.

They know what they are doing.The second picture we are using a powered trowel to smooth the surface. 

Since this occurred, we've taken great measures firm and department wide to help smooth this process out and provide a better client experience.I appreciate you being honest, and will be reaching out to help clarify how we could have done better and to help remedy the situation.

This clarity upfront helps set aligned expectations and creates a smooth start to the renovation process.

With that said, it sounds like you've found an alternative and I hope it works out smoothly for you! 

Or just help this whole journey I’m about to embark on go as smooth as possible My list would be in this order1.

Smooth & Quick close.