You don't always have to incentivize a tenant with a discount to get the tenant to stay, nor keep rents stagnant, but it is good to be aware of the business impact with respect to cost too.

Do you have specific numbers to share with the forum, particularly with respect to your in-laws house?

It’s reassuring to know that the property sale fee is more symbolic for long-term customers.I respect your willingness to take accountability and be transparent here on BP.I’ve also connected with Nate and will follow up with him on other outstanding issues.

Ask them in a respectful way what it was they didn't like about the deal.

I’ve never actually been legally owed money before so I was green on how to handle things while trying to be understanding and respecting other lifestyles and career choices.

I respectfully disagree with @Joshua Dorkin  as well.

.: Quote from @Basit Siddiqi: I think it lies in that a lot of service providers in the real estate space are incentivized(money wise) to promote thier business.Real Estate agents are a small business, the more clients they have, the more money they make.Property managers are a small business, the more clients they have, the more money they make.Lenders, correct me if im wrong, are tied to some sort of bonus structure, the more loans they generate, the more money they make.More promotion leads to more awareness which leads to more money With all do respect I think REA's are commissioned sales people.

We've been very friendly and respectful to each other, and just don't want to ruin that kind of tenant-landlord relationship.

but about assigning responsibility for the adherence to your lease terms and respect of the property.Best...

Quote from @Daniel Samandarov: With all due respect you are a novice real estate investor that is upset and frustrated with the standard UW process and wants to blame us for your inability to provide docs and requested items correctly.