Quote from @Mike Grudzien: Two thoughts:1) stay in your STR for a day or two and you'll discover things it needs or that would be nice to add2) use several touch-points to communicate with Travelers/Guests.

To date all I've received is email communications from the sponsors stating the deal failed.

Quote from @Roni Williams: Their communication is non existent.

I think communication seems to be the issue here especially with your comment on how the PM is unresponsive.

That plus his willingness to communicate with anyone who asks him questions and his team are very  praiseworthy.

We have been customers for more than five years, we would appreciate having better communication when it comes to the property managers having Important issues to solve.Therefore, please contact me at any time at 703-420-0620 or 703-317-7078.

In our communication with prospective residents, we make this clear.

Ultimately, clear communication and expectations handled in a respectful manner can avert any issue.

GP's going dark on the LP's, no response to communications etc.

As a side note, this call to make the sale was probably the last time she willingly used the phone to communicate with me.Per our contract, one of the units came occupied with a tenant.