They cannot get anyone at the VA to look into the matter or take responsibility.

Nathan Emmert thanks for the quick response!

@Dmitriy Pukhov,You don't necessarily have to pay off the first, but you do become responsible for the payments to prevent foreclosure.

@Aaron Howell In response, no I am not obligated, just seems nice to have a one stop shop that has a good reputation as well. 

Thanks @Troy Fisher and @Rudy Manna for awesome response and guidance. 

For example, approximate salary, newlyweds, age groups and etc.Thank you very much for your response!

Thanks everyone... lots of great responses. 

I would include clear language in the lease that states their responsibility for the lawn & snow.

We are searching for one that is user-friendly and has a module for presentation purposes to lenders and investors as well.

Where a tenant is evicted for owner occupancy after December 18, 1998, that unit is designated as the owner's unit for purposes of subsequent owner-occupancy evictions, unless the owner's disability or other similar hardship prevents occupancy of that unit.Tenants who are 60 years old or who meet the disability guidelines for federal Supplemental Security Income and who have lived in the unit at least 10 years, or tenants who are catastrophically ill and who have lived in the unit for at least 5 years, have a protected status and cannot be evicted for either the owner or the owner's relative to move into a building of 2 units or more.