Our software always provided our owners with the tenants name, number and email but we always had an understanding. 

I've yet to see their books to confirm, but is this an option?

I more use him as a software guy. 

Yes, I only give general rules when giving out free advice :)   @Eamonn McElroyOP should confirm with CPA whether legal documents were drafted incorrectly.

If you cannot interpret the search results, pay an attorney to review and confirm lien position and which if any liens will survive.Based upon the title report/exam it should become pretty clear whether or not the property will actually sell at auction. 

If that works for you, please reply to this email within 36 hours to accept this appointment and I will then add you to my showing schedule.Also, as a means of courtesy to both our busy schedules, please confirm via text or phone call at least 2 hours prior on the day of the showing to my cell phone (area code and number).I’ve also attached our rental application.

We haven't yet gotten confirmation that those have been completed, and are hoping that they don't fall on us to honor for the tenant. 

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Thanks for the confirmation!

This time I asked the store owner for the prices & stats with low-e – didn’t bother asking about the argon gas (not sure if the company even does argon and if they claim they do I would not have a way to confirm that I really got it.)