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I had a cost seg done on one of my homes and trying to get one done on another from this company that rob with bigger pockets had done a set on.Every time I email them it says there email doesn't exist and cannot get a response.

I have a pretty cool head about things, but it would be nice not to think about this at all. 

Doing this will accomplish:1) Show to your boss, so he better understands what you do and how valuable you are2) You can create some training guides3) This is actually #1 - figure out more efficient ways to do things!

This gives you a clear roadmap for how to handle the situation while sticking to what you both agreed to.

Yeah, this one just got the gears turning on a tangent because it almost makes it sound like if you buy one subsurface right, you get them all.

It depends on the deal.

Does this “borrower” even own them any more?

if it's appreciated quite a bit sounds like you need to sell and move on

Genuinely trying to learn here.